Availability may vary
IAN X is operated with reasonable care, but this draft does not state a fixed uptime target unless a separate written agreement confirms one.
Scheduled maintenance
Maintenance may be scheduled to improve reliability, security, performance, or platform features. Notices may be shown through the status page, tenant notices, or support channels where feasible.
Incident and status page
The public status page may provide high-level information about incidents, components, scheduled maintenance, and resolution updates without exposing internal notes or secrets.
Exclusions
Availability may be affected by internet providers, hosting providers, DNS, customer devices, custom domains, third-party payment providers, unsupported browser settings, tenant configuration, or force majeure events.
Support channels
Tenants can contact IAN X support through available support tools or the support email shown on this page.