Refund & Cancellation Policy

IAN X subscriptions may be billed monthly, yearly, manually, by wallet balance, or by supported online payment provider depending on the plan and configuration.

Fees, renewal periods, grace periods, and suspension behavior are subject to plan and agreement terms.

Tenants may request cancellation through IAN X support or another approved channel. Cancellation timing, access limits, and data handling should be confirmed before cancellation is completed.

Refund requests should be sent to the refund contact shown on this page with the tenant workspace, invoice or payment reference, reason, and contact details.

Refund eligibility is reviewed case by case and is subject to applicable law, plan terms, payment provider rules, and business approval.

Wallet balances, internal credits, and demo credits may be limited to IAN X platform use and may not be refundable or withdrawable unless agreed in writing.

If the payment gateway is in test or foundation mode, test payments do not represent real card processing or live settlement.

Add-on cancellation or expiry may stop access to related features without deleting existing data. Refunds for add-ons are subject to the applicable plan and agreement.

Custom setup, migration, implementation, consulting, or support services may have separate refund and cancellation terms.

Billing and refund questions should be sent to the refund contact email shown on this page or to IAN X support.